Report abuse

Found something on a Trivolut service that should not be there? Tell us here. Every report is read by a person, and we act on it.

What happens after you report

You get a ticket numberIf you leave your email address, you get a confirmation with a ticket number straight away. Replying to it adds to your report.
We check itWe find out which service the address belongs to, and whether the content breaks the law or our Acceptable Use Policy. A person decides, not a machine.
We act on itWe ask our customer to remove it within a set time, or we suspend the service. Clear phishing and malware can be suspended straight away.
Both sides hear whyThe customer is told what we did, why, and how to object. You hear our decision too, if you left your email address.

Copyright or a trademark

Tell us which work or mark is infringed, who owns it, and that you are the owner or act on their behalf. Without that we cannot act on the report.

Child sexual abuse material

You can report this anonymously. Never send us the images or files themselves, and do not open them again: the address is enough.

Something else?

A problem with your own service, a question or an invoice is for support. Go to support

Step 1 of 3

What are you reporting?

Choose the closest match. We read the whole report, so it does not have to be perfect.

PhishingA page that pretends to be someone else, to steal logins or money. MalwareViruses, ransomware, or a server that spreads or controls them. SpamUnsolicited email or messages sent from our network. Copyright or trademarkContent that infringes a work or a mark you own or represent. Child sexual abuse materialCan be reported anonymously. Other illegal contentIllegal for another reason, such as threats or incitement to violence. Other abuseAttacks, scans, or anything else that misuses our services.

Where is it, and why is it wrong?

The exact address lets us find it. Then explain what makes it illegal or abusive.

Exact URL, IP address or hostname

One per line, at most 10. For a game server, add the port, like 203.0.113.10:25565.

Which work or mark is infringed?

Name the work or mark, who owns it, and whether you are the owner or act on their behalf. Link to the original if it is online.

Why is this illegal or abusive?

Evidence optional

Email headers, log lines, times with their time zone, or anything else that shows what happened.

Files optional

Choose files No files chosen

Screenshots or other files: up to 5 files of 10 MB each.

Do not attach images or files for this kind of report, and do not open the material again. The address is enough.

Who is reporting?

We use your details only to handle this report and to tell you our decision. The customer does not see them.

You may leave your name and email address empty to report anonymously. Without an email address we cannot tell you what we decided.

Your name optional

Email address optional

Organisation optional

I make this report in good faith, and the information in it is accurate and complete to the best of my knowledge.

Legal information

This form is the mechanism through which Trivolut receives notices of illegal content under Article 16 of the EU Digital Services Act (Regulation (EU) 2022/2065). Notices about content that breaks our Acceptable Use Policy are welcome here too.

A notice should contain the exact electronic location of the content, a sufficiently substantiated explanation of why you consider it illegal, your name and email address, and a statement that you believe in good faith that the information and allegations in it are accurate and complete.

We handle notices in a timely, diligent, non-arbitrary and objective manner. When we restrict a service because of a notice, we give the customer a statement of the reasons, as Article 17 of the Digital Services Act requires. If you gave us your email address, we confirm that we received your notice and tell you our decision and the ways to challenge it.

Reports of child sexual abuse material can be made anonymously: name and email address are then not required. You can also report it to Offlimits (Meldpunt Kinderporno) or to the police.

We may disregard notices that are manifestly unfounded, and stop handling notices from anyone who repeatedly sends them.

We use the personal data in your notice only to handle it, as described in our Privacy Policy. We do not pass your name or email address to the customer concerned, unless the law requires it.

For authorities

Removal orders and other official requests from judicial and administrative authorities, including removal orders under Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online, can be sent to our single point of contact: abuse@trivolut.com.

We accept communication in English and Dutch.

Customers and other users of our services can reach us through support.trivolut.com.