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Real people read this, in the Netherlands. If your server is misbehaving right now, the routes below are faster than a form.

You are a customer A ticket from your panel arrives with your server, your plan and your history attached. That is usually the difference between one reply and four.
How do I... Setting up DNS, moving a site, opening a port. Most of it is written down, commands included.
Something is down Check whether it is us before you write. The status page checks our services every minute.
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We read every message and answer by email.